American Heart Association Quality Improvement Manager - Health Strategies in Fayetteville, Arkansas
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
The American Heart association has an excellent opportunity for a Quality Improvement Manager!
Please note: This position can be remote/home office based in a virtual work role serving a specific region(s) geographically/remotely and possibly from a regional AHA office if applicable in Arkansas, Texas, New Mexico, or Colorado. The Hiring manager will define the region/territory/market. This may be subject to change, especially in a virtual coverage capacity.
This individual will be responsible for providing Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, as well as EMS agencies and outpatient and/or post-acute facilities. Responsible for managing post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort. Also, responsible for daily operations and implementation of client supported project, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals. Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.
Engage with clients at hospitals, healthcare systems, post-acute facilities ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success
Provide exceptional account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front line leaders and data abstractors
Organize, plan, and deliver both accredited and non-accredited workshops
Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities
Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting
Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
Want to help get your resume to the top? Take a look at the experience we require:
Bachelor’s Degree or equivalent work experience
Two (2) to five (5) years of relevant experience
Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
Experience in hospital/healthcare systems for Cardiac & Stroke
Experience in STEMI & Stroke Systems of Care development and operations
Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
Strong interpersonal and relationship building skills
Excellent oral and written communication
Ability to travel up to 30% local and overnight stay (Once COVID restrictions have been lifted)
Certified Professional in Healthcare Quality is preferred, or Certified Health Education Specialist, or a clinical degree
Experience in collaborative learning groups
Experience in healthcare quality improvement systems
Familiarity with Systems of Care work or understanding of EMS, Payers, CMS
Compensation & Benefits
The hiring salary range is $58,500.00 - $77,500.00. Salary minimum to midpoint of the range. Pay is commensurate with experience; geographic differentials to the pay range may apply. AHA reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.
Employees scheduled to work at least 20 hours per week are eligible to participate in the medical, dental, and vision plans the first of the month following 30 days of service. AHA subsidizes the medical and dental cost to ensure benefits are affordable. Eligible dependents under AHA’s group benefit plans include legal spouse, domestic partner, children under the age of 26 or who are disabled. AHA offers additional benefits like an EAP, telehealth benefit for general medical and behavioral health, flexible spending accounts, life insurance, and disability.
Retirement Plans: AHA retirement plans offer employees a way to start saving after their first paycheck. The retirement plans provides employer contributions after two years of service. If you have previous 501(c)(3) non-profit experience, within the last 5 years, at a national health agency, an institution of higher learning or a medical institution, that experience may count towards the two-year waiting period. Employees are 100% vested in employee and employer contributions.
Paid Days Off: Regular full-time and part-time employees earn Paid Time Off (PTO) based on years of service. PTO begins accruing on date of hire. Full time employees receive one paid Community Service time off day per year and are encouraged to participate in projects, programs and organizations which contribute to the health and vitality of their communities. AHA also offers 12 paid holidays per year.
Leaves of Absence: AHA offers both Short Term and Long Term Disability benefits which replace earnings if you are unable to work due to a non-work-related illness or injury. Employees are eligible for Short Term Disability after 90 days of service and are eligible for Long Term Disability after being disabled for 90 days or more. Eligible employees can take up to 12 weeks off of work for a qualified leave of absence under the Family Medical Leave Act (FMLA), intermittent FMLA leaves and leave as an accommodation under the Americans with Disabilities Act as Amended (ADAAA.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Posted Date 2 months ago (5/4/2021 10:14 AM)
Requisition ID 2021-6907
Job Family Group Health Strategies & Programs
Job Category Health Strategies
Additional Locations US-CO-Denver | US-NM-Albuquerque
Location: Fayetteville, AR