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Job Information

American Heart Association Sr. Product Manager in San Francisco, California


Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career!

The American Heart Association has an opportunity for a Senior Product Manager !

This position can be home based.

This is a full time, benefits eligible, fixed-term opportunity. Current funding will expire on 06/30/2025.

American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!


This individual will be responsible for leading the development of CPR, first aid, healthcare, and other global health sciences content, learning programs, and products. This position will actively collaborate with a cross-functional project teams as well as engage with subject matter experts, organizations, and developers from around the world. The Product Manager will provide direction for the design and development, revision, fiscal management, and quality standards for assigned content and products by (1) working with a project manager to develop project plans, proposals, and procedures; (2) leading the development and production from start to finish; (3) collaborating with AHA staff, volunteers and paid resources; (4) maintaining fiscal oversight and adherence to established budgets; and (5) ongoing evaluation and revisions for the life of the product.

  • Collaborates with the Project Manager, Program Manager, and Marketing, to define project scope, establish product requirements, draft contracts, and design the development plan.

  • Develops an understanding of the intended audience, science, instructional strategy, and modes of delivery for assigned products. Learns about current user needs and product issues. Demonstrates an understanding of the reasoning behind key policies, practices, and procedures and applies such to content as appropriate.

  • Leads project teams in the evaluation, curation, and/or creation of content and product assets that are relevant, valid, and accurate to an industry or topic for a given portfolio of products. Inclusive of the development of multimedia deliverables and assets (e.g., videos, e-learning modules, simulation scenarios, books/e-books, apps, websites, etc.) for assigned programs and products.

  • Ensures content and deliverables meet the identified learning objectives, course description, and instructional strategy, and does not compromise the fidelity of the core learning.

  • Ensures content does not compromise the integrity, intent, or the fidelity of the AHA Guidelines for CPR and ECC, ASA Guidelines, ACC/AHA Guidelines , or the core science (applicable science.

  • Leads validation of products through beta and pilot tests, coordinates reviews and the collection of feedback, facilitates determination and implementation of changes, and confirms accurate implementation of edits or changes. Manages testing of prototypes throughout development.

  • Ensures project team adherence to a general product development process and established timelines used across the department and develops sub-processes for project-specific tasks as needed.

  • Coordinates and collaborates with Science & Medicine Advisors, Subject Matter Experts, foreign scientific authority, and the project team to achieve approval and signoff of content and product.

  • Reviews and triages issues and potential errors or recommendations for the content or product received from the field. Works with technical staff to troubleshoot problems reported by users.

  • Proactively collaborates across project teams to ensure products efficacy and consistently forms productive and collaborative partnerships with team members and stakeholders at all levels. Effectively uses informal authority to direct, influence, and motivate others. Solicits and acts on feedback to improve relationships and mission impact.

  • Liaises with and fosters relationships with applicable and related science committees and external agencies / organizations.


  • Bachelor’s Degree or equivalent work experience.

  • Five (5) to Eight (8) years of meaningful experience.

  • Validated skills and direct participation in the development of scientific, technical, or medical content, including experience working with subject matter authorities and formal review process.

  • Experience leading program/product development projects.

  • Experience developing eLearning and other digital products that meet accessibility requirements.

  • Project management or Instructional Design exposure and experience.

  • Healthcare background preferred; required for candidates who will work with advanced healthcare content.

  • High level of detail orientation, without losing sight of the broader vision.

  • Ability to make a timely decision while considering multiple factors and opinions.

  • Ability to travel up to 20% local and overnight stay.

Compensation & Benefits

The AHA is committed to making an investment in each employee. Below are our main components of the total rewards package we offer. Visit our Rewards & Benefits (add hyperlink) section to see more detailed information.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments as needed.

  • Performance and Recognition – Employees are rewarded for achieving success in the form of merit increases and incentive programs based on type of position.

  • Benefits – We offer a wide array of benefits including, medical, dental, vision, disability and life insurance, and a robust retirement program that include an employer match and automatic contribution. To further emphasize our commitment to employee well-being, we also offer an employee assistance program, employee wellness program, and telemedicine and medical consultation.

  • Professional Development – You will have the opportunity to join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the AHA’s national online university that provides over 100,000 resources delivered in a variety of formats to meet your needs and busy schedule.

  • Work/Life Satisfaction – The AHA offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days increase based on seniority level. You will also have 12 paid holidays off each year.


The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

Location US-CA-San Francisco

Posted Date 3 months ago (9/6/2022 12:28 PM)

Requisition ID 2022-9183

Job Category Health Strategies

Position Type Full Time

Location: CA-San Francisco